FAQs


‘I don’t live in Tauranga. How can I get my photos to you?’

We pride ourselves on providing excellent quality service – this starts from the moment we start communicating,  the work that we do with your photographs and how we look after them. This includes providing you assurance and personal recommendations on courier services. We will send you tips on how to prepare and package your photographs for the journey. For additional peace of mind, we will send an email as soon as we have received your photographs so that you can breathe easy knowing that your package has arrived safely to us. If you live in Tauranga we can do pick up.

 

‘How long will it take for my photos to be scanned?’

This all depends on how much other work we have on and how big your scanning request is (e.g. two small boxes vs two large suitcases full). We are always happy to talk to you, so get in touch, and we can let you know more and discuss your specific needs. We also have a free PDF scanning tip document that we can send to you.

 

‘I have some photographs of my Grandmother’s that I really love – but they have crease lines and marks all over them – are you able to do anything with them?’

If you let us know which photographs you would like particular special attention given too – we will weave our magic. Your original photograph will retain its feel and look of yesteryear (something to treasure) – but your scanned version will be retouched and enhanced through latest photo editing software. We can also arrange printing of your restored photograph if you so wish.

 

‘How long is a tutoring session?’

A tutoring session can be any length to meet your individual needs. I will talk to you before we start to assess needs and to discuss what I think would be the best approach forward  – if the work is focusing on getting photos into a systematic order this could depending on the number of photos easily take 5 – 6 hours, however if we are tutoring you – we typically find that limiting lessons to 1 – 2 hours is normally pretty good – learn lots without getting to that point of information overload! Further lessons can, and often are booked, and tends to be a more efficient use of your time and money than one long day of learning.

 

‘How do you go about ‘organising photos’?’

We work with you to figure out a system that is going to work for you. Once we have assessed the number of photos that you have, computer set up and knowledge, and what your goals are for your photos (including how you like to view them) we will discuss the options that we think will work best for you.

 

‘Do you stay in my home to organise photos – or is there a way that you can take them away?’

We can work on your computer in your house (this can be useful as we can ask you a question from time to time), or once things are running smoothly, there is also the option of us putting a copy of your photos onto an external hard drive (we have a dedicated external hard drive for this – you don’t have to worry about owning one), we then work remotely, and come back to you once the organisation side of things is complete or nearly complete. We can work in your  home or remotely, whatever works best for you.

 

‘When you ‘organise’ photos – what do you mean?’

Organising photos can mean a wide range of things. Typically it means looking at your computer and talking to you to find out what kind of system you currently have in place for organising and looking after your photos. Questions, that I often ask include:

  • Do you back up your photos?
  • Where do your photos come from – cameras, your phone, partners phone, are they emailed to you  etc
  • Do you have photos on external hard drives / other computers?
  • What kind of filing system do you currently use, if any – do you organise by date, subject, combination of, or something else all together?
  • Do you use any photo organisation software – e.g. Lightroom or a cloud based application?
  • What do you do with your photos (e.g. are you a frequent poster of photos on social media, do you just like to have photos on your computer, do you prefer or sometimes do photo books, scrap-booking etc).
  • What would you like to do with your photos in the future / learn?

From assessing what your current needs are likely to be, we work out a path together that will work for you in terms of your computer setup, level of knowledge and needs and aspirations. I can help you whether you have 50 photos or whether you have 50,000 photographs – the principles and process is the same. Getting me in early can help make sure that you have a process going forward for all the photos that you take, and if you have a lot of photos already you can start to relax knowing that you have a system in place that helps you look after the photos the way you want too, and in way that makes sense to you.

 

‘I just want to learn more about my iPhone – can you help me with that?’

Indeed. Many people now only use their phones to take photos. Even if someone uses a more standard camera as well, more and more people are finding that they are now taking more photos on their phones than they ever did in the past. Phones are wonderfully convenient, but they can be a source of confusion sometimes. One of our specialties is helping people with smart phones – and answering questions like:

  • how do I download photos from my phone?
  • my phone is full – how do I delete photos (it can be done in a way that is more than one by one!)
  • can I send a photo from my phone to someone else – how do I do this?
  • how do I keep my favourite photos on my phone without going past my phones storage ability?